OpenClaw
WhatsApp AI Customer-Service Agent
Built from scratch — an LLM agent living on WhatsApp for PT. Alfa Omega Indolab. It handles customer inquiries automatically, routes them to the product catalog, and notifies admins of every lead. Guardrail logic keeps it from ever making a decision on its own.
Real front-line CS for a real distribution business, with cost controls: message debouncing, rule-based intent routing, and model tiering.